Auto Insurance FAQs
Auto Insurance FAQs
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Who do I call to file a claim?
Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.
What does my policy require me to do after an accident?
Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.
Want more information on your rights? To make an appointment, call us at 510-264-0647 or make an appointment online!
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What Our Customers Are Saying
They have very high quality work, from their paint jobs, to making sure every dent & scratch is out. After my car was fixed you could not tell where the car was even hit!!!!! Great job by the guys over here!!! Check them out
Aya Auto Body did an outstanding job on my car. I was expecting the repair to take longer, but they finished sooner than I thought. The staff was professional, the price was very fair compared to other shops, and the quality of work blew me away. My car looks like it just rolled off the lot. I’ll definitely be back here if I ever need body work again.
We our 93 Nissan 300zx restored by them after hitting a deer. Amazing work. Great attitude, responsive and very informational. They really helped with trying to locate parts, etc. Definitely would recommend and use again!!
Hayward, CA
I just had an amazing experience at this body shop! I took my car in to fix a couple of defects, and they absolutely transformed it! The quality of their work is outstanding, and the prices are incredibly reasonable. Just to clarify, the defects weren't due to anything they did; it was all from my vehicle purchase. I couldn't be happier with the results!
Hayward, CA
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We will cover your deductible for up to $1,000
